TicketOffice is highQ’s digital “ticket counter” – a true all-in-one solution for the efficient and transparent management of season ticket holders, occasional passengers and school transportation. This versatile fare management system supports all types of travel authorisation, whether paper ticket, chip card or smartphone ticket. It also supports all the usual sales channels, from the customer centre back office, service points and web portals to the connection of corporate customer passes, job, student and school student tickets.
Users particularly appreciate how easy TicketOffice is to use and its many practical functions. One example is the flexible import of contract data for subscription management, such as student inventory lists that are not particularly standardised, or the provision of inventory exports and statistics.
TicketOffice is already in use in 30 public transport associations and 50 other transport companies throughout Germany. Because the system can be scaled as required, it is suitable for both small bus companies and large associations with hundreds of thousands of customers. The system can be used for rail or bus, metropolitan or rural areas, chip card, paper ticket or online ticket. TicketOffice offers the ideal solution for everything. In addition, the software is fully compatible with the nationwide standard eTicket Deutschland. Several users are already operating a cross-network check-in/check-out system on this basis.
With its multi-level receivables management, TicketOffice supports all relevant booking processes, from SEPA direct debit, cost unit billing, payment reminders and multi-level dunning to the transfer of collections. The preliminary check is carried out via automated optional credit check requests. The optional fare.logiQ modules EDB (revenue database) and differentiated EAV (revenue splitting) complement the billing-related workflow. The results database module ensures that you always have a detailed overview of your revenues. An SAP interface integrated in TicketOffice can transfer this data directly to general ledger accounting. This automatic process increases efficiency and reduces costs.
The receivables management function of TicketOffice includes:
Tariffs can be imported from different sources and administered within TicketOffice. As well as standard price calculation, you can also define rules for determining your own contribution.
Functions and views can be assigned to freely definable roles and provided with read/write authorisation.
This module supports you in upgrading classes, changing schools, and even in issuing large blocks of tickets.
You can design all cover letters and templates according to your own corporate design. The TicketOffice layout editor supports you in designing ticket layouts, cover letters and reports. The editing functions are easy and intuitive to use.
Create automatic cover letters when printing tickets or preparing monthly statements, or combine special promotions with a personalised, automated cover letter (e.g. when welcoming new customers). The numerous text modules in the TicketOffice editor function make it easy to create cover letters.
As well as traditional offline sales through customer or subscription centres, TicketOffice naturally includes web services and ready-made applications for sales via the internet and mobile devices.
Extensive filter options help you to organise your printing activities. Status-based cover letter control facilitates targeted customer contact.
As an option, you can also support your billing-related workflow with fare.logiQ modules such as the revenue database and the revenue splitting process.
“I got to know highQ from the very successful collaboration concerning TicketOffice, KOSE-P and WEB-Clearing-P. highQ was always extremely competent and punctual in all projects. It’s also a pleasure to work with a technology company where results orientation is not solely related to the quarterly report.”
Hans-Andreas Hoffmann, project consultant
Do you have questions about TicketOffice? Dominik Danda and his team will be happy to answer your questions.