TicketOffice in der Tabletansicht


With its digital "ticket counter" TicketOffice, highQ offers a genuine all-in-one solution for the efficient and transparent management of season ticket holders, occasional riders and school transportation


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TicketOffice is your easy access to the Deutschland-Ticket

highQ offers all customers and interested parties a Software as a Service (SaaS) package for issuing Deutschland-Tickets!


In addition to the highQ systems for subscription customers and occasional services, which have long been fully VDV-KA-capable, highQ also provides an online order route, a subscription background system, the ticket service and the end customer app D-Ticket:App for customers without their own VDV-KA contract and tariff for the Deutschland-Ticket.

With this solution, we not only provide customers with the basis for eligibility through the immediate VDV-KA conformity of the D-Ticket, but also support a start-up and migration phase.

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Different sales channels = one solution

The versatile fare management system supports all types of travel authorizations, whether paper tickets, chip cards or cell phone tickets, as well as all standard sales channels, from the customer center back office, service points and web portals to the connection of bulk customer subscriptions, job, student and school tickets.


Users particularly appreciate the ease of use and the many practical functions of TicketOffice. One example is the flexible contract data import for subscription management, for example of student stock lists, which are not very standardized, or the provision of stock exports and statistics.

30 transport associations and 50 companies nationwide

TicketOffice is already in use in 30 transport associations and 50 other transport companies throughout Germany.


The system can be scaled as required and is therefore suitable for both small bus companies and large networks with hundreds of thousands of customers. Whether train or bus, metropolis or rural area, chip card, paper ticket or online ticket. TicketOffice offers the right solution for everything. The software is also fully compatible with the nationwide eTicket Deutschland standard:

Several users already operate a cross-network check-in/check-out system on this basis.

Our TicketOffice and all its functions simply explained!

All TicketOffice functions summarized for you

  • Export options 
    for mail merge, booking and receivables exports, statistics or for NAVISION data transfer
  • Processing 
    of different tariff sources and integration of different sales channels and output technologies
  • Role-based authorization management
    Functions and views can be assigned to freely definable roles and provided with read/write authorization
  • Book 
    You traffic revenue, third-party revenue and article sales
  • Simplify your subscriber management   
    Student and occasional transportation (check-in/check-out) with multi-level receivables management and comprehensive reporting
  • Fare module  
    Fares can be imported from various fare sources and maintained in TicketOffice. In addition to the standard price calculation, rules can also be defined for calculating your own share
  • School year change Support
    This module supports you in upgrading classes, changing schools and issuing cards collectively

TicketOffice in der Anwendung 2er Mitarbeiter: innen links

Claims management in detail

TicketOffice supports all relevant booking processes from SEPA direct debit, cost unit billing, payment reminders, multi-level dunning process to debt collection transfer through multi-level claims management.


The preliminary check is carried out via automated, optional credit check requests. The optional fare.logiQ modules EDB (revenue database) and a differentiated EAV (revenue distribution) supplement the billing-related workflow. The revenue database module (EDB) gives you a detailed overview of your revenue at all times. An SAP interface integrated in TicketOffice can transfer this data directly to the general ledger.

This automatic process increases your efficiency and reduces your costs.

More about fare.logiQ        More about EAV

The template design in detail

Design all cover letters and templates according to your own corporate design.


The TicketOffice layout editor supports you in the design of ticket layouts, cover letters and reports. The editors are simple and intuitive to use. Create automatic cover letters for ticket printing, monthly closing and combine special promotions with a personalized, automated cover letter (e.g. when welcoming new customers).

Numerous text modules in the TicketOffice Editor further simplify the creation of cover letters.

Additional features in TicketOffice

Optionally, you can also support your billing-related workflow with fare.logiQ modules such as the EDB (revenue database) and the EAV (revenue allocation procedure).


  • extensive product configuration and can also distribute tariffs to end devices (EFAD) via a manufacturer-independent standard interface (HUSST)
  • an interface for mass personalizers according to VDV-KA
  • a pre-paid autoload functionality to secure sales
  • differentiated rights-role management and
  • Integrated tools (image processing for people images, layout editor and barcode option, scanner and camera interfaces)

Receivables management at TicketOffice includes:

  • Automatic chargebacks
  • SEPA CAMT News
  • RLS DTI or MT940
  • Importing electronic account statements
  • Integrated subledger accounting
  • PrePaid autoload functionality to secure sales
  • Credit offsetting
  • Cost unit accounting
  • Postings of cash receipts and fees
  • Scanner and camera interface
  • Credit check
  • Electronic submission to debt collection
  • Layouteditor
  • Image processing & application management with barcode option for faster recording of subscription & student applications

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Note on the DSGVO

Your data will be treated confidentially and used for marketing purposes only. At no time will personal data be passed on to third parties.


Further information can be found on our privacy policy.


Our references & media reports on TicketOffice

TicketOffice - KOSE-P & WEB-Clearing P

"I know highQ from the very successful collaboration on TicketOffice, KOSE-P and WEB-Clearing-P. highQ was always competent and punctual in all projects. It is also very pleasant to work with a technology company where the focus on results is not just on the quarterly report"

Hans-Andreas Hoffmann, Project consultant

Mobilität und PlanB

Current media reports on our mobility solutions

Find out about current contributions & projects at highQ



highQ: Over 25 years as a partner for fair and sustainable mobility solutions

With more than 25 years of experience, highQ is your reliable partner for future-oriented mobility solutions. Together we design the building blocks of sustainable mobility. Whether high technical requirements, new functionalities or legal regulations: Thanks to our team of experts, we will find the ideal solution for you.


Let's shape the future of mobility together!

Do you still have questions about TicketOffice?
Dominik Danda and his team are happy to help you!