TicketOffice
MORE EFFICIENCY FOR YOUR SUBSCRIPTION MANAGEMENT
With TicketOffice, you manage your entire subscription management centrally: from ordering and issuing to billing and reporting. This allows you to handle increasing volumes, reduce fraud risks and offer convenient self-service.
The challenges you face every day
In subscription sales, legacy analog processes meet rapidly growing digital requirements.
This is exactly where TicketOffice comes in, with end-to-end processes and clear system support.
Paper applications slow down processes
In many places, customers still fill out paper applications. Transferring the data into the system takes time and increases the risk of errors.
Fraud attempts are increasing
With digitized ordering processes, fraud risks have increased significantly, particularly in connection with the Deutschlandticket.
More subscribers, greater cost pressure
Deutschlandtickets drive growth at lower prices. This increases administrative effort while simultaneously intensifying the pressure to improve efficiency.
Complex coordination for student and job tickets
Large volumes of data need to be coordinated between transport companies, companies, schools and school authorities and kept up to date.
Knowledge of VDV core application and digital processes is often lacking
Smaller transport companies in particular often still have little experience with VDV core application processes, digital workflows and their implications.
What you can do with TicketOffice
TicketOffice covers subscription management holistically and combines operational processes with automation, self-service and integrations with external services.
Subscription management from A to Z
From ordering, issuing and materialization to billing, including core processes such as cancellations, TicketOffice covers the entire process chain.
Efficiently handle large volumes of data
Changes to large datasets can be made with just a few clicks – particularly relevant for job and student transport.
Automation for everyday operations
Smart automated processes reduce manual intervention and relieve the workload of administrative staff and the back office.
Self-service
Through suitable portals, not only private customers but also companies, schools and school authorities can access their data and make changes themselves.
Fraud management
Credit checks and identity checks by external service providers help significantly reduce attempted fraud as early as during registration and ordering.
Integration of external payment service providers
Payment providers cover common payment methods. Optionally, receivables can be assigned to these service providers and payment default risks can be transferred.
Reporting
Comprehensive standard exports as well as flexible compilation of individual exports are possible. Data can also be transferred to BI tools for further analysis.
API integration on the agenda
An API release is planned, allowing customers to embed individual processes into their own system landscape via web services.
What makes TicketOffice special
The solution combines technical stability with scalability and specialized expertise for complex mobility and subscription processes.
Quick basic configuration and short onboarding
TicketOffice is ready to go in a short time. Its intuitive structure makes it easy to get started, while effective support reliably assists you in your day-to-day work.
Scalability for companies of any size
From a few customers to one million, TicketOffice is designed to handle different scales.
Portals for companies, schools and school authorities
External partners can maintain their own data, add new employees or students with subscriptions, manage cancellations and view billing.
Years of experience and extensive expertise
TicketOffice combines technical process expertise with specialist experience in the public transport and subscription management environment.
actual active Abos
wich are D-Tickets
fewest subscriptions in one installation
most subscriptions in one installation
monthly billed revenue across all tenants
transport companies, combined in 28 transport associations
Easy in everyday use, strong in exchange
TicketOffice is consistently geared towards the requirements of daily operations: clear processes, a logically structured interface and all functions where they are needed. This allows new users to quickly find their way around, while experienced teams can work efficiently.
To ensure that TicketOffice continues to grow with practical requirements in the long term, we regularly bring users together. At our annual user meetings, experiences are exchanged, current developments are presented and new impulses for joint further development are set.
TicketOffice offers interfaces to, among others,
All benefits at a glance
| Aspect | Service | Benefit |
|---|---|---|
| Process coverage | Digital subscription management from ordering to billing | End-to-end processes instead of media disruptions |
| Digitalization | Replaces paper-based applications with digital processes | Less data entry effort, fewer errors |
| Data volumes | Changes to large datasets with just a few clicks | More efficiency for student and job tickets |
| Automation | Automated processes relieve administrative staff | Less manual effort in day-to-day operations |
| Self-service | Portals for customers, companies, schools and school authorities | Changes are handled faster and more directly |
| Fraud management | Credit checks and identity checks during the ordering process | Reduce attempted fraud at an early stage |
| Payment processing | Integration of external payment providers | More payment flexibility, less risk |
| Reporting | Standard exports and transfer to BI tools | More transparency and better analysis |
| Scalability | Suitable for both small and very large subscription volumes | Grows with your requirements |
| Interfaces | Integration with relevant systems and services | Fits better into existing system landscapes |
Get a no-obligation demonstration of TicketOffice!
We look forward to introducing you to the digital ticket counter.