protraQ
SMART REVENUE PROTECTION FOR PUBLIC TRANSPORT
With protraQ, transport companies rely on a data-based inspection strategy. Identify hotspots for passengers without a valid ticket, plan deployments more precisely and increase the impact of your inspections with manageable effort.
The challenges you have to overcome every day
Digital ticket inspection is more than just checking tickets for transport companies today: it must protect revenue, simplify processes and relieve staff in day-to-day operations
Heterogeneous ticket formats
You need to check tickets quickly, reliably and with as few media discontinuities as possible in day-to-day operations, even when formats and inspection situations are not always standardized.
High operational effort
You want to effectively protect fare revenue without inspection, post-processing and subsequent fare collection taking up too much time and staff resources.
Data protection risks and staff workload
You need digital processes that are GDPR-compliant, practical and reduce the workload of inspection staff.
What you can do with protraQ
1. Before deployment
Planning based on previous inspections
Hotspots and time windows become visible based on available inspection data.
2. On board the vehicle
Efficient inspection process via smartphone
Scan barcode or e-ticket, see the result immediately, reduce evasive behavior.
3. In case of a violation
Direct data capture in the app
Capture personal data and EBE records directly at the place of inspection without detours.
4. In the back office
Fast further processing in the backend system
Collected data flows directly into the management systems in compliance with GDPR.
5. For management
Continuous optimization of the inspection strategy
Every inspection process expands the data basis for analysis and fine-tuning.
6. Getting better in the long term
More impact with the same team
Inspections become more targeted, more economical and better integrated into existing processes.
What makes protraQ that specific:
Can be used on any common smartphone
The app runs on standard Android devices and can therefore be used flexibly in operational deployment.
Targeted inspections instead of scatter loss
Past inspections reveal where and when controls promise the highest impact.
Fast processes from scanning to handover
From scanning and data capture to further processing, operational steps are directly connected with one another.
Continuous data-based optimization
The inspection process contributes to improving the inspection strategy and evaluating deployment performance.
annual revenue losses due to fare evasion
annual costs for ticket inspections
More than just ticket inspection
Deployment plans and current information
Inspection and shift plans as well as current notes and operational messages can be sent directly to employees' smartphones.
Ticket inspection
From paper tickets to 2D barcodes and chip cards, various ticket types can be inspected directly on mobile devices. Account-based Ticketing (ABT) is also supported by protraQ.
Issue receipt
In case of an invalid or missing ticket, an increased fare penalty (EBE) can be charged immediately and a receipt issued.
Ticket sales
Regular ticket sales can also be supported during an inspection via the highQ TicketApp and receipt printers.
Blacklist management and action lists
Current blocklists are transmitted before starting duty, and changes to subscription cards and similar tickets are included in the inspection process.
Subscription data in real time
Through the connection to TicketOffice, subscription data can be retrieved in real time.
Statistical evaluation
Data on the scope, location and time of inspection deployments can be evaluated for planning and optimizing future measures.
Carry out counts
Passengers, bicycles and objects can also be counted via the app and evaluated via the back office.
Documented inspection processes
Inspection records make every process transparent and support further control of revenue protection.
Find your protraQ solution
A concept from a simple application to a sophisticated and customized system for your needs!
The protraQ solution at a glance
We are happy to advise you on which solution is optimal for your application.
|
protraQ
Simple ticket inspection |
protraQ+
Extended ticket inspection |
protraQ EBE
Extended inspection + EBE |
|
|---|---|---|---|
| Ticket inspection | ● | ● | ● |
| Blocking management | ● ● | ● | ● |
| Action list management (card changes) | ● | ● | |
| Inspection records: Documentation of inspection processes | ● | ● | ● |
| On-site inspection | ● | ● | |
| Fare inspection (PKM) | ● | ● | |
| Account-based Ticketing (ABT) | ● | ● | ● |
| Inspection plan management (inspector deployment planning) | ● | ● | |
| Inspector and shift management | ● | ● | |
| Counting function: Passengers, objects, etc. | ● | ● | |
| EBE data capture | ● | ||
| Statistical analyses | ● | ● | ● |
| etiCORE-Ready | ● | ● | ● |
| Ticket sales (TicketApp integration) | ● | ● | |
| IONgate (integration) | ● | ● | |
| SAMserver (integration) | ● | ● | |
| fare.logiQ (integration) | ● | ||
| TicketOffice (integration) | ● |
Interested in protraQ? We are happy to help.
Don't miss out on revenue!