Year after year, the "fraudulent acquisition of transport services" causes millions of euros in lost revenue nationwide, which the transport companies have to compensate for by means of correspondingly higher fares or tax subsidies - to the detriment of honest passengers and taxpayers. Therefore, ticket checks are among the measures in public transport that are indispensable for business management.
There is more to an effective inspection than the ticket inspector's quick glance at the ticket. If necessary, he must record the data of the fare evader and issue a receipt for an increased fare (EBE), which can take some time. The results of the daily control measures must also be recorded and evaluated administratively. All these procedures, which used to take up a lot of time, can be completed quickly and efficiently with digital systems. Not only are the controls themselves greatly simplified, but the data exchange with the background system is also fully automated.
The primary goal of securing revenues is to maintain payment morale and reduce fare losses by means of sufficiently frequent and targeted ticket checks. End-to-end digitalisation opens up further possibilities for transport companies: On the basis of the collected test data, test strategies can be optimised and the available personnel can be deployed more efficiently. Preventive measures such as comprehensive checks on so-called "fare evasion days" can also be easily implemented and subsequently evaluated. If a learning effect can be achieved and additional customers can be won, then all parties involved will benefit.
The strategic planning of inspection missions improves the revenue situation of the transport company and at the same time relieves the inspectors, so that a higher inspection pressure can be built up with the available personnel. With mytraQ EBE, the processes involved in securing the revenue of a transport company can be efficiently designed and linked to form a continuous process. mytraQ EBE is modular in design, allowing each transport company to put together individual modules according to its individual needs. The solution is integrated into the existing system landscape.
The tests were carried out using a common smartphone and a smartphone app. All types of tickets can be checked, from paper tickets to bar and matrix codes and e-tickets.
If a ticket is invalid or missing, the ticket inspector can levy an increased carriage charge directly on the smartphone and issue a receipt.
Regular tickets are often sold as part of an inspection. Here the tester offers the possibility to provide the complete fare or only a part of it for sale.
At the end of the shift, all control data records are transferred to the back end so that ticket manipulations are immediately detected.
Centrally created deployment plans are sent directly to the smartphones of the inspectors. They can also be sent up-to-date operational information on ongoing control measures via a message centre.
Before the start of the service, the inspector is provided with current revocation lists of invalid tickets so that ticket manipulations can be detected immediately.
A manufacturer-independent standard interface (HUSST) ensures that the highQ modules communicate with systems from different manufacturers. Further interfaces can be implemented as required as part of a development project.
Data on the scope, location and timing of control operations can be statistically evaluated after the operation and used for planning and optimising future control measures. The inspection personnel can be optimally deployed.
In addition to checking tickets, inspectors will be able to use another app to evaluate the vehicles in which they carry out their work. This information would then be sent directly to the responsible depot. Soiling and damage could be repaired immediately. The resulting greater attractiveness of the vehicles would also enable them to attract additional passengers and increase ticket revenues.
Furthermore, it is also possible, for example, to carry out passenger counts without having to provide additional personnel.
Do you have further questions about revenue protection? Thomas Wanke and his team will be happy to answer your questions.