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Osnabrück makes multimodal mobile

Interoperable background system, mobile ticketing, webshop for subscribers

Interoperable background system, mobile ticketing, web shop for subscribers: With highQ Computerlösungen as the general contractor, Osnabrück will have a fully digitized, multimodal mobility offering.

For the customers of the Verkehrsgemeinschaft Osnabrück (VOS) the digital age has begun. The smartphone app VOSpilot offers up-to-date timetable information for public transport in the city and district - in the city even including car sharing. It now makes it easy to plan a journey from door to door without having to leaf through printed timetables first. This year, booking options for customers in the city of Osnabrück will also be integrated for local providers of car and bike sharing and BikeBoxes.
Ticket purchase should also become more convenient for subscribers. This year, a subscription webshop will be set up, where subscribers can buy and renew their subscription directly online. To enable the new ticket world with mobile ticketing and online subscription system to take hold, highQ has already installed an integrated sales system (IVS) based on the proven highQ-EFM software TicketOffice. "Whether subscriber or occasional driver, we want to offer all our customers a convenient service from a single source," explains Maik Blome, who is in charge of sales of the mobility offer at Stadtwerke Osnabrück. In future, occasional drivers in particular will be able to buy a ticket directly from their smartphone in the city of Osnabrück. This mobile ticketing solution is provided by eos.uptrade GmbH from Hamburg.

The new background system conforms to the VDV core application and is therefore interoperable, so that other service providers are integrated in addition to VOS. For a more comfortable use of public transport, the introduction of a smartphone-based check-in/out system (CiBo) according to KA expansion stage 3 is in preparation for 01.07.2019. The internal tests for this have already begun. CiBo enables fully automatic price calculation in the background with best price settlement, a further, considerable increase in attractiveness for public transport. "We are using our commitment as part of the VOS to enable the first pilots to use the app in as customer-compliant a manner as possible," says Blome. In further steps it is therefore conceivable to extend this service to the entire VOS area and thus the entire district of Osnabrück.

The renewed mobility offer in the Osnabrück area is to be implemented in 2018-2019, with highQ acting as general contractor. "Stadtwerke Osnabrück is developing from a pure transport company into a comprehensive service and mobility provider," is how the responsible business unit manager Werner Linnenbrink describes the project goal. "With a completely digitalised service and the smartphone as the central user medium, we want to initiate the mobility turnaround in our city and convince as many Osnabrück residents as possible of the advantages of multimodal mobility.

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