News & Events

News & Events

highQ again receives extensive customer feedback

We are pleased about the again high participation in the customer satisfaction analysis 2019.

[Translate to Englisch:] v.l.n.r.: Katharina Peine & Josue Schade

[Translate to Englisch:]

[Translate to Englisch:]

We are pleased about the high participation in the customer satisfaction analysis 2019, the results have now been evaluated and the winner of the raffle has been drawn.

highQ would like to thank its users* for the many valuable responses! Participation in the customer satisfaction analysis is doubly worthwhile:

  1. The lot has decided: Our sales manager Kai Horn personally presented Mr. Heimann from the Volksbank Dreieich with the won Black Forest gift basket, he was very happy about it.

  2. Your feedback goes directly into our product development: In comparison to last year, we were able to improve our overall impression of product quality, user-friendliness and clarity. The product developments in the area of abakusBT, the personnel and quality improvements in support as well as the optimization of the sales process were especially praised.

We were also very clearly shown further potential for improvement, especially in the areas of delivery management and testing. As a first concrete measure, we are therefore now linking the areas of testing and support, because above all we want to work even more closely with you.

A highQ primary rock will take over the management of this new area. We warmly welcome back our colleague Mr. Josue Schade, who will take over the position of Head of Customer Satisfaction in the future as your central contact person. He has had product responsibility and project management in the area of our mobility solutions for many years and is therefore very familiar with the interfaces of support and quality assurance. If you are not in a development project or have an already assigned customer project manager, he will be your new central contact person as Head of Customer Satisfaction.

The close cooperation with Dr. Peine from product management ensures that your suggestions are immediately incorporated into the products.

We look forward to receiving your feedback to further support us in the Customer Satisfaction Analysis 2020, which will take place again in September.

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