The first central highQ user forum for our customers from the mobility industry took place in June 2019. The managing directors Thomas Hornig and Christian Disch were pleased with the lively participation - around 80 participants came together in the Co-Work & Play, an innovative coworking space in the centre of Frankfurt am Main. The focus was on the expanded highQ product portfolio with solutions for GreenCity/SmartCity applications, the highQ mobility platform and the EBE app. Sales Manager Kai Horn also provided an insight into highQ's second important business area,
Controlling (Property Developer Banking Solutions/abakusBT), which is playing an increasingly important role for mobility providers (e.g. in the topic of revenue sharing or the evaluation of which incentive has the desired effect in the optimisation of the transport strategy).
Customers report on their experiences and challenges
The morning of the first day of the event was dominated by customer reports on the products used and the cooperation with highQ. Fabian Pfeiffer from DB Vertrieb GmbH, for example, reported on the use of highQ TicketOffice in a wide variety of applications and also addressed future requirements for the solution. Thomas Mager from the Baden-Württemberg Ministry of Transportation gave the audience an overview of current requirements for industry partners and upcoming projects. And Maik Blome, Head of Marketing/Sales for the mobility offer of the Osnabrück public utility company, reported on the progress made in setting up the SWO/highQ mobility platform there and gave an exciting insight into the complexity of the tasks and processes that have to be mastered in the process. The witty conclusion of the customer reports was provided by Bernd Hasenfratz, authorised signatory of the Lake Constance transport association BODO, who used impressive pictures and humorous analyses to highlight the introduction of an eTicket project and the challenges involved. In the afternoon, workshops on the various mobility products from highQ followed. For example, users and interested parties were able to exchange views on the extensive functions and possibilities of TicketOffice and PlanB. Even specific questions were not neglected - after all, no questions should be left unanswered at a user meeting. The workshops on the development status of the various highQ apps and mobility platforms were also in high demand. Top topic: the joint mobility marketplace.
The question of how the various highQ products can be effectively combined into a common "mobility marketplace" was also much discussed - this was clearly the top topic of the event. From a holistic mobility analysis and consulting to the implementation of the entire workflow, highQ offers a
complete portfolio of solutions. The icing on the cake is the commuter app, which optimally supports the mobility concept that has been developed: The app simplifies mobility by intelligently equalizing traffic flows through software-based recommendations, redirecting them when necessary and thus suggesting seamless connections from the front door to work - multimodal and resource-saving. Tickets for public transport and reservations for car/bike sharing services can also be booked directly via the app. In addition, user groups can connect with each other through a communication component, for example to share their daily commute to work (carpooling). The app's integrated "time miles" bonus system provides users with additional motivation to change their own traffic behavior. All this helps to shorten travel times, reduce costs and promote an environmentally sound choice of transport mode.
Another important topic was the aspect of interoperability - here highQ's expertise in eTicket and back-office implementations was particularly in demand. Topics of the relevant workshops were the fare management system fare.logiQ, revenue sharing in networks as well as the easy connection to interoperable networks via the certified highQ IONgate.
Customer feedback explicitly desired
A lot of space was also given to customer feedback: all participants had the opportunity to voice their criticism (and also their praise) to the highQ managers. This and the presentation of the results of the Customer Satisfaction Analysis 2018 marked the end of the first day of the event. Finally, to round off the day, highQ's 23rd birthday was celebrated together in the wonderful setting of the Oosten restaurant, located directly on the Main River, with the opportunity to exchange ideas with other users of highQ solutions. On the second day of the event, the focus was on joint work: Five mobility topics were dealt with in groups before the event came to a successful conclusion with a joint excursion. A repetition in two years can be taken for granted!
With innovative software solutions we support companies, municipalities and financial institutions in the effective planning, implementation, optimisation and monitoring of their tasks. Our highQ IT solutions make public transport more fluid and environmentally friendly, provide more transparency in real estate projects and identify potential for improvement in corporate structures and processes. Gladly also for you - we look forward to your inquiry!